Returns Policy

We want you to be completely satisfied with your Green World Herbal purchase!

This Return Policy outlines the conditions and process for returning products.

Conditions for Return:

• You can return unopened, unused, and undamaged products within 30 days of your purchase date.
• Products must be in their original packaging with all tags and labels attached.
• We cannot accept returns for:
  • Used products
  • Products damaged by the customer
  • Products returned after 30 days of purchase

Return Process:

1. Request a Return Authorization Number (RA#):
   • Email us at returns@greenworldherbal.co.za with your order number and a detailed reason for your return.
   • If applicable, include pictures or a video of the product supporting your reason for return.
2. Wait for Approval: Our customer service team will review your request and respond to your email within 2 business days.
   • If your return is approved, you’ll receive an RA# and instructions on where to return the product.
3. Return the Product:
   • Pack the product securely in its original packaging.
   • Include a copy of the RA# confirmation email in the package.
   • Ship the product using a trackable mail service. We recommend using insured shipping for valuable items.
   • Note: You (the customer) are responsible for return shipping costs.
4. Track Your Return: Keep your tracking information for reference until your return is processed.

Refunds:

• Once we receive your returned product and verify it meets the return conditions, we’ll issue a full refund to your original payment method within 5 business days.
• You’ll receive a confirmation email notification once your refund is processed.

Exchanges:

• We currently do not offer direct exchanges. If you’d like a different product, you can return your original item following the return process and place a new order.

Contact Us

If you have any questions about our Return Policy, please contact us at info@greenworldherbal.co.za.